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Customer Service

Contact Us

Customer Service

Submit a guest support ticket by Clicking Here or click 'Ask Us a Question' in the bottom right of the webpage. Alternatively you can talk to one of our customer support team on: 1300-4-ECIGS (32447)

Business Inquiries

Any other questions you can contact us at: info@sociallites.com.au
Oxenford, QLD, 4210

30-Day Money-Back Guarantee

Social-Lites is committed to delivering a quality customer experience. If for any reason you are not completely satisfied with your purchase, you may return your order within 30 days for a refund. Simply email us to start an Return Merchandise Authorization (RMA). We will then inform you on where to ship and if you would like a refund or replacement. Please allow 1-2 weeks for processing. All refunds will be issued via the same way you made the original purchase. If items are missing or are in poor condition the retail cost of these items may be deducted from any refund.

3 Month Warranty

We stand behind the quality of our product and guarantee to the original purchaser that our product shall be free from defects in material or workmanship for a period of 3 months from the original purchase date. This warranty applies to the product under normal use and is subject to all product usage documentation. In the event you need to exchange your case, battery, or charger. Simply email us to start an Return Merchandise Authorization (RMA). We will then inform you on where to ship and will investigate the items and then arrange a replacement. Please allow 1-2 weeks for processing.

Shipping & Delivery

Free Express shipping is offered for orders over $150 and is handled by Australian Post. Guaranteed delivery is only available on orders shipped via Express Post. If you are concerned about time taken or missing packages please choose Express shipping. We now offer Free Express shipping on orders greater than $150 and we continue to offer other shipping options.

New orders are typically packed within 1-2 business days of ordering and delivered within the time frame specified at Aus Post. These time frames are merely a guide and we offer no guarantee unless otherwise posted. Once your order has been shipped, you will receive an email confirmation with an order tracking number (if available) and information on how to track your package.

Order Status

Once you complete your order a confirmation will be sent to your email. Once your order has been packed your will receive an update email which will include your tracking number (if available). In your Social-Lites account you can check your order status anytime by simply clicking on the "My Account" link in the navigation bar at the top of every page. From there, you will be able to view information about your order.

Nicotine E-Liquid In Australia

You can now order Nicotine E-Liquid through our International Partner E-Liquid Site. The e-liquid is made using the finest European ingredients and Nicotine that has been sourced from Germany. Due to current laws in Australia we are not allowed to import Nicotine E-Liquid for the purpose of resale. The International E-Liquid Site delivers directly to you via DHL or Fedex taking 3-5 business days!

Click Here to go to Sociallites.com